The nature of public management is changing as public services around the world contend with increasingly complex problems, rapid technological advancements, and rising expectations from the public. The COVID-19 pandemic highlights an urgent need for public services to be more innovative, agile and sophisticated in the way that they operate and in their response to societal challenges. Despite its immense toll on human lives and socio-economic conditions, COVID-19 presents an opportunity to reinvent the public service to become more effective, perform better and be more connected to the population that it serves.

In this event, Victor Lapuente, Associate Professor of Political Science at the University of Gothenburg, and Lea Gimenez, Chief of the Innovation in Citizen Services Division at the Inter-American Development Bank and Paraguay’s former Minister of Finance reimagine the role of the public service and discuss how to translate a disruption such as the COVID-19 pandemic into organisational learning. Calum Miller, Chief Operating Officer and Associate Dean at the Blavatnik School of Government, moderates the discussion.

Please note: This event will be held online via Zoom. Register via the webpage to receive an email with joining instructions closer to the event date.